Terms and Conditions

The Villas On Lake George

TERMS AND CONDITIONS

CHECK IN:        3:00 PM   No early arrivals

CHECK OUT:  10:00 AM  No late check outs

ABSOLUTELY NO PETS ALLOWED(except service animals–must present proper documentation to The Villas office)

Pets found on the premises will require a payment of $200 per night service charge.  Violators will be asked to leave without refund.

 

ONLY REGISTERED GUESTS ARE ALLOWED

For the safety of our guests, visitors are not allowed at The Villas On Lake George and may not park on, or use the resort facilities.  Illegally parked cars will be towed at the car owner’s expense.

All REGISTERED GUESTS WILL BE ISSUED PARKING PERMITS 

Permits issued to guests must display permits as instructed and park in corresponding parking space only.  Violators may be towed at car owner’s expense.

 

ALL OF OUR UNITS ARE SMOKE FREE. 

A penalty of $200 will be charged for extra cleaning and deodorizing if there is evidence of smoking in the room.    

 

HOUSEKEEPING UNIT (TOWN HOUSES, VILLA AND FAMILY SUITES) INFORMATION:

  • Provided: Bed linens and bath towels, toilet paper and bath soap, dishes, kitchen utensils, coffee maker, and toaster.
  • Used bath towels may be exchanged for fresh ones on Monday and Thursday of each week.
  • Not provided: your own daily cleaning supplies, paper towels, charcoal and lighter fluid. You may bring your own small electric appliances such as electric frying pans, toaster ovens, etc. for housekeeping units only.
  • Minimum $50 cleaning fee will be charged if unit is not left broom swept, dishes cleaned and garbage placed in totes.

 

STANDARD RESORT ROOM INFORMATION:

  • Provided: Daily maid service, toilet paper, bath soap, compact fridge, microwave

 

BEACH & POOL TOWELS ARE NOT PROVIDED

Also,  shampoo/conditioner, Kleenex and other toiletries not provided.

Blow dryer, iron, ironing board available upon request.

COOKING IS NOT ALLOWED IN STANDARD RESORT UNITS

If there is no kitchen, please DO NOT COOK IN THESE ROOMS

 

People with medical conditions requiring special considerations (e.g. asthma) must provide adequate advance notification.

NO OVERCROWDING OF ROOMS.  AS PER FIRECODES, MAXIMUM OF 1 PERSON PER TWIN SIZE BED, 2 PERSONS PER DOUBLE, QUEEN OR KING SIZE BED.  OVERCROWDING OF ROOM IS CAUSE FOR CANCELLATION OF RESERVATION WITH NO REFUND.

WE DO NOT PROVIDE ROLLAWAYS OR CRIBS

DEPOSITS

A deposit is required on all reservations.  The required deposit amount is equal to 50% of the total room charges, including 7% State Sales Tax and 4% Warren County Occupancy Tax.  Deposits for reservations made by phone must be received within 10 days of the booking date, or the reservation will be cancelled.  Personal checks are accepted for deposits only.  Balance due is to be paid at check-in or as otherwise requested.  Personal checks are not accepted as payment for the balance at check-in.  Cash, traveler’s checks, bank checks and money orders are accepted.  Master Card, Visa, Discover, American Express credit cards and most debit cards are also accepted.    THERE ARE NO REFUNDS OF PAYMENTS MADE AT CHECK-IN.

CANCELLATION & REFUND POLICY

Reservations are a commitment to stay for the full period reserved.  Any reduction in length of stay is considered a cancellation.  A reduction in the length of stay is either leaving earlier than the reserved departure date, or arriving later than the reserved arrival date.  “No shows” after 10:00 PM of the arrival date will be considered a cancellation of the entire reservation unless prior notification is received.

 

✼   ALL CANCELLATIONS ARE SUBJECT TO A $50 SERVICE CHARGE, REGARDLESS OF NOTICE.

✼   OFF SEASON CANCELLATION: ONE WEEK PRIOR TO ARRIVAL.

 

HOUSEKEEPING UNITS:  Deposits (less than $50 service charge) will be refunded if cancellation is made at least 6 weeks prior to the arrival date.  Cancellations within 4 weeks of the arrival date, 50% of the deposit will be refunded only if the unit is re-rented without loss of income to The Villas On Lake George. If the unit cannot be re-rented without loss, the deposit is forfeited.

 STANDARD RESORT UNITS:  Deposit (less $50 service charge) will be refunded if cancellation is made at least 2 weeks prior to the arrival date.  No refunds will be given if cancelled within the 2 week period, even if the unit is re-rented.